09 May, 2012
Sian Briggs recently interviewed commercial developer, Emil Pucchini.
When Emil decided to develop a five-unit site, he engaged the services of Rapid Tilt. Five years and three projects on, he is still singing the company’s praises.
Q: How did you come across Rapid Tilt?
A: I had a block of land in Ellenbrook and was looking for a builder. Adam was building opposite my block; I stopped to chat with him one day and he gave me some advice about what could be done. He helped me get all the permits from the shire and so on.
I was so happy with the first project I went back to Adam again for my second project. Then I used him a third time for a project in Clarkson.
Q: How and why did you get into property development?
A: I used to buy and sell property, but one day I started asking questions and realised the margin for the developer was reasonably good. I thought ‘why should I buy something that someone has already made a lot of profit out of? Why can’t I do that?’
Q: How competitive were Rapid Tilt’s prices?
A: Back then they were the most reasonable. But to be honest, I was so happy with the first project that I didn’t even shop around for the second project. The main concern for me was to have the project done and be able to speak to a person, and get a reply and be able to make a decision.
Q: Did this level of service make the process less stressful?
A: For sure. Sometimes in these situations you just end up speaking to the receptionist, who has to pass a message to the boss, the boss needs to speak to the supervisor, the supervisor to the foreman… it’s a lot of mucking around. But with Adam, it was different. If I ring, he answers the phone. If I leave a message, he rings me back. For me, that type of involvement is very important. If I want to discuss something, I want to do it now; not next week or the week after.
When there are delays, the whole thing ends up costing a lot more and everything gets out of place. With Adam, nothing was ever delayed by months and months.
Q: Would you recommend Rapid Tilt to fellow developers?
A: Yes, I would recommend it to anyone. Adam is a very nice person – you can talk to him, he’s nice to communicate with, he understands and he does what he says. Who wants to deal with people who keep making excuses and don’t return phone calls? It makes all the difference to deal with people one-to-one.
